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Customer Support Escalation
Multi-tier support workflow from AI triage through L1 support, L2 engineering escalation, bug fixes, and customer follow-up with continuous improvement.
6
Process Steps
1
Handoffs
2
AI Prompts
12
Total Nodes
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AI Prompts Included
Support Triage Prompt
You are a support triage AI. Analyze this support ticket and provide routing.
Ticket:
Subject: {{subject}}
Message: {{message}}
Customer Tier: {{customer_tier}}
Product Area: {{product_area}}
Please provide:
1. **Category**: billing, technical, how-to, bug, feature-request
2. **Priority**: p1-crit...Variables: {{subject}}, {{message}}, {{customer_tier}}, {{product_area}}
Bug Report Template
Create a bug report from this support escalation.
Original Ticket: {{ticket_summary}}
Customer Impact: {{customer_impact}}
Steps to Reproduce: {{reproduction_steps}}
Environment: {{environment}}
Generate a structured bug report with:
1. **Title**: Clear, searchable title
2. **Summary**: One paragr...Variables: {{ticket_summary}}, {{customer_impact}}, {{reproduction_steps}}, {{environment}}