Freshdesk

✓ AI Ready

by Freshworks

Cloud-based help desk and ticketing software

Help Desk & TicketingFree plan available; paid from ~$15/agent/month (Growth) to ~$79+/agent/month (Pro/Enterprise)
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Quick Facts

Category
Help Desk & Ticketing
Pricing
Free plan available; paid from ~$15/agent/month (Growth) to ~$79+/agent/month (Pro/Enterprise)
Integrations
7+ apps
Best For
Businesses wanting an affordable, scalable help desk

About Freshdesk

Freshdesk by Freshworks is a help desk platform offering omnichannel ticketing, automation, and self-service portals. It serves businesses of all sizes with an accessible free tier and AI-assisted features.

AI & Automation Readiness

How well does Freshdesk work with AI agents and automation?

Automation Score3/5
✓API Available
✓Webhooks/Automation
✓Rich Integration Ecosystem
✓AI-Native Features

Key Features

✓Omnichannel ticketing
✓SLA management
✓Automation & workflows
✓Self-service knowledge base
✓AI assistance (Freddy AI)

Integrations

Freshdesk connects with 7+ apps and services.

SlackSalesforceShopifyJiraMicrosoft TeamsStripeMailchimp

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Visit their website to learn more and sign up, or add it to your stack for comparison.

Visit FreshdeskBrowse Customer Support & Help Desk