Help Scout

Shared inbox and help desk for growing teams

Customer SupportFrom ~$50/month (Standard) to Custom (Plus and Pro); priced by contacts and users
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Quick Facts

Category
Customer Support
Pricing
From ~$50/month (Standard) to Custom (Plus and Pro); priced by contacts and users
Integrations
7+ apps
Best For
Small and mid-sized teams wanting simple, email-style support

About Help Scout

Help Scout is a customer support platform centered on a shared email inbox, live chat, and knowledge base. It emphasizes simplicity and a personal, human approach to customer communication.

AI & Automation Readiness

How well does Help Scout work with AI agents and automation?

Automation Score2/5
✓API Available
✓Webhooks/Automation
✓Rich Integration Ecosystem
○AI-Native Features

Key Features

✓Shared inbox
✓Live chat (Beacon)
✓Knowledge base (Docs)
✓Workflows & automation
✓Reporting & customer profiles

Integrations

Help Scout connects with 7+ apps and services.

SlackSalesforceHubSpotShopifyJiraMailchimpStripe

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Visit Help ScoutBrowse Customer Support & Help Desk