Gladly

People-centered customer service platform

Customer SupportCustom pricing (per-hero/agent packaging); contact sales
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Quick Facts

Category
Customer Support
Pricing
Custom pricing (per-hero/agent packaging); contact sales
Integrations
7+ apps
Best For
Consumer brands prioritizing personalized, relationship-based support

About Gladly

Gladly is a customer service platform organized around people rather than tickets, giving agents a single lifelong conversation per customer across voice, messaging, email, and chat.

AI & Automation Readiness

How well does Gladly work with AI agents and automation?

Automation Score2/5
○API Available
○Webhooks/Automation
✓Rich Integration Ecosystem
✓AI-Native Features

Key Features

✓Customer-centric conversations
✓Omnichannel (voice, chat, email, messaging)
✓AI-powered assistance (Sidekick)
✓Self-service & help center
✓Agent workspace

Integrations

Gladly connects with 7+ apps and services.

ShopifySalesforceStripeSlackMagentoBigCommerceTwilio

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Featured in Guides

Best Help Desk for Shopify & E-commerce

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Visit GladlyBrowse Customer Support & Help Desk